Refund & Cancellation Policy

1. Payment Gateway Services

ZenPay provides payment processing services and does not sell products directly to customers.

Refund requests for purchases made through Merchants must be directed to the respective Merchant.

2. Merchant Refunds

Merchants are solely responsible for:

• Product returns;
• Service cancellations;
• Customer refunds;
• Customer disputes.

ZenPay is not responsible for the Merchant's refund decisions.

3. Processing Fees

Transaction fees paid to ZenPay may be non-refundable unless otherwise stated in a separate agreement.

4. Merchant Account Cancellation

Merchants may request account cancellation by contacting ZenPay support.

Prior to cancellation:

• All outstanding balances must be settled;
• Any ongoing investigations must be completed.

5. Suspension

ZenPay reserves the right to suspend accounts involved in:

• Fraudulent activity;
• Regulatory violations;
• Breaches of Terms and Conditions.

6. Contact

For account cancellation requests, email: support@thezenpay.com