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Merchant Onboarding Policy

Last updated: 1st November 2025

This Policy describes the onboarding process for merchants wishing to use ZenPay.

1. Required Information

Merchants may be required to submit:

  • Business Registration Certificate
  • Company Details
  • Director Identification
  • Business Address
  • Bank Account Information
  • Website URL
  • Product Description

2. Verification

ZenPay may perform:

  • Identity Verification
  • Business Verification
  • Bank Account Verification
  • Website Review
  • Compliance Review

3. Approval

Merchant approval is subject to:

  • Successful verification
  • Risk assessment
  • Compliance review

ZenPay reserves the right to reject applications without providing detailed reasons.

4. Ongoing Monitoring

Merchant accounts may be reviewed periodically to ensure continued compliance.